Requesting a Refund

1. Due to our inability to complete the order on time.
2. Caused by our operational failure.

Automatic Refund

A mismatch between customer personal information and bank data is automatically classified as high risk and will be processed accordingly.

Refund Request Procedure

1. Customers should email support@monopolygocity.com or contact our 24/7 Live Chat to request a refund.
2. We will review your order promptly upon receiving your request.
3. Refund processing time may vary depending on the payment method.
   • PayPal funds will be returned to your PayPal account within 24 hours.

Types of Refunds

1. Undelivered and Partially Delivered Products
2. Non-delivery – Full refund available.
3. Partial Delivery – Partial refund provided for the undelivered portion.
4. If you do not want a refund, we can issue vouchers for future orders.

Additional Refund Policies

1. Cancellation Policy: Orders canceled within 2 hours of placement will be eligible for a full refund. Cancellations made after 12 hours may not be eligible for a full refund.
2. Digital Products: Refunds for digital products are only available if the product is found to be defective or not as described.
3. Service Fees: Any service fees associated with the transaction may not be refundable.
4. Return Shipping Costs: If applicable, return shipping costs will be the responsibility of the customer unless the return is due to our error.
5. Refund Denials: Refunds may be denied if the request is made beyond a reasonable timeframe or if the product has been used or damaged.

Note: If you decide not to proceed with your order for reasons not related to our errors, we generally do not provide a refund.

Contact Information

For any questions or concerns regarding our refund policy, please contact us at support@monopolygocity.com or use our 24/7 Live Chat service.